Dell has some "Windows 7 - Boxing Week Laptop & Desktop Deals", so I decided to check out their website. Having used a Dell laptop recently, I remembered the lack of a "Menu key", so after poking around for a bit, this "chat with us" window started to scroll annoyingly in the way, so I thought I'd take advantage of it. This is what happened next:
21:17:51 | | System | |
21:20:29 | | System | You are now being connected to an agent. Thank you for using Dell Chat |
21:20:29 | | System | Connected with Gowrishankar G |
21:20:29 | | Gowrishankar G | Welcome to Dell Canada Sales Chat! I hope you are doing well and thank you for waiting. My name is Gowrishankar (Extn:4161496) I will be your online Product advisor. |
21:20:34 | | Gowrishankar G | |
21:20:49 | | Gowrishankar G | hello Olivier |
21:21:09 | | Olivier Dagenais | Your link didn't work. |
21:21:45 | | Olivier Dagenais | Not a problem |
21:21:57 | | Gowrishankar G | Great! Glad you chatted in today. How can I help you today with the purchase |
21:22:14 | | Olivier Dagenais | Anyway, I would like to know if there is a page with pictures of all the available keyboard layouts for 17" laptops. |
21:22:34 | | Olivier Dagenais | I was looking at this: |
21:22:35 | | Olivier Dagenais | |
21:22:47 | | Olivier Dagenais | There's a picture of the keyboard on the right I can zoom into. |
21:22:53 | | Olivier Dagenais | I don't like that layout. |
21:23:09 | | Gowrishankar G | Give me a moment |
21:23:13 | | Olivier Dagenais | Sure. |
21:26:29 | | Gowrishankar G | |
21:26:39 | | Gowrishankar G | You can open the link and click on gallery |
21:27:44 | | Olivier Dagenais | That's the same page I was at. |
21:27:56 | | Olivier Dagenais | Where can I see the other available keyboard layouts? |
21:28:15 | | Gowrishankar G | you have to click on gallery |
21:28:36 | | Olivier Dagenais | I did. |
21:28:42 | | Olivier Dagenais | There is only one picture of a keyboard there. |
21:30:47 | | Gowrishankar G | did you find the option gallery |
21:31:33 | | Olivier Dagenais | Yes. |
21:31:39 | | Olivier Dagenais | It is not what I was looking for. |
21:32:48 | | Gowrishankar G | okay |
21:33:23 | | Olivier Dagenais | |
21:33:32 | | Olivier Dagenais | I am looking for a laptop keyboard that has the "Menu key" |
21:33:48 | | Olivier Dagenais | It is usually to the right of the space bar, between Alt and Ctrl. |
21:35:44 | | Gowrishankar G | could not get your question |
21:36:41 | | Olivier Dagenais | Does Dell make any laptops with the "Menu key" to the right of the space bar? |
21:38:45 | | Gowrishankar G | No we don't have the "Menu key" |
21:38:54 | | Olivier Dagenais | Thank you. That is all. |
21:39:40 | | Gowrishankar G | Thank you very much for your time |
I keep poking around and notice that if you click
Customize, you eventually get to pick your keyboard! Great, let's see what my options are:
Keyboard
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| Multi-task any time of the day or night with a backlit keyboard. |
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Bummer. I guess I'm out of luck if I wanted the bilingual keyboard that I'm seeing in stores everywhere these days (and I certainly do not! I want a US English keyboard layout like my old
HP Pavilion dv8000.).
At this stage, even if Dell laptops somehow eventually
do get a "Menu key", I'm not convinced I want to support an organization that hires "sales people" that can't understand English.
UPDATE: I found that HP's website contains manuals for its laptop series, including lists of part numbers for replacement keyboards, by language, as well as instructions for removing and replacing keyboards. This is great if all you can find is a laptop with a French-Canadian keyboard; you can replace it after the purchase.
UPDATE 2: I ended up ordering a refurbished HP laptop that already has a US English keyboard. It doesn't have the inverted T arrow keys, but I don't use those as often...
UPDATE 3: I ended up
returning said refurbished HP laptop after some testing revealed that their recovery discs didn't actually work.