Tuesday, February 06, 2007

A new oxymoron: cybersurf reliability

Go head. Google it and, even there, you'll see enough of the following: (emphasis mine)

CIA.com : The Freedom of Choice
Cybersurf's premium Internet service utilizes the fibre backbones of Call-Net and Bell Canada for speed and stability, and the latest CISCO remote access equipment (modems) for state-of-the-art digital access and reliability.

...yet ONE link down, there's the sign-up page (emphasis mine):

Welcome to Cybersurf
Cybersurf, ITS PARTNERS, AFFILIATE PARTNERS AND CARRIERS MAKE NO REPRESENTATIONS ABOUT SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE SERVICES OR ANY UNDERLYING FACILITIES USED IN THE PROVISION OF THE SERVICES FOR ANY PURPOSE.

Err... aside from the "yes reliability, no reliability", they don't even acknowledge that future customers will be able to use the phone or internet to do anything? Legal and marketing need to have lunch together a little more often.


(Yes, yes, I know, standard "bait & switch"... I'm just pointing out it sucks, that's all...)

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